Certificate in Customer Relationship Management

This course focuses on building strong customer relationships through effective service delivery, communication, and customer engagement strategies. It prepares learners to improve customer satisfaction and loyalty in service-oriented organizations.

Learning Outcomes

Participants will be able to:

• Understand customer needs and expectations
• Deliver quality customer service
• Manage customer complaints professionally
• Use basic CRM tools and systems
• Build customer loyalty and retention

Target Audience

Appropriate for customer service staff, sales teams, entrepreneurs, NGO workers, and public service personnel.